Add WhatsApp to your PMS without building it, or renting it per property.
Autom8 runs the WhatsApp layer: the official API, a shared inbox, approved templates, ordering and payments. Your software fires an event, and your customers' guests get the message.
Runs on the official WhatsApp Business API, on your own number.
On the hotel's side, for this order
- Order confirmed by the guest
- Payment received
- Order shown on the kitchen screen
- Posted to your PMS folio, built with you
What you skip by plugging in
Every property you serve needs the same WhatsApp pieces. Building or renting them one by one is where the cost builds up.
| The task | Building or renting it yourself | With Autom8 |
|---|---|---|
| API access | Each hotel sets up WhatsApp Business API, often through a third-party reseller | Autom8 is a verified Meta Tech Provider and onboards each property on its own number |
| Guest messages | Build template sending and approvals into your PMS | Your PMS fires a named event, and Autom8 sends the approved template |
| Guest replies | Build an inbox, or hotels reply from a phone | Shared inbox with chat assignment, and the bot pauses when staff reply |
| Food orders and payments | Build menu, cart, payment links and kitchen screens | Ordering flow with payment link and kitchen display |
| Reports and accounts | Build delivery reports and GST exports | Delivery reports per campaign, GST export, and Tally and Zoho Books integrations |
How the integration works
Your product stays the system of record. Autom8 handles the conversation.
Your PMS fires an event
Check-in, bill ready or booking confirmed: your software calls Autom8 with a named event.
Autom8 sends the message
An approved WhatsApp template goes to the guest, from the property's own number.
The guest replies or orders
Replies land in the shared inbox. Orders and payments run inside the chat.
Status comes back to you
Webhooks send order and payment status back to your system.
What's ready, and what we'd build with you
We're looking for PMS partners to build the PMS-specific parts with, so we won't claim them as finished.
- Ready: official API
- Each property runs on its own number with its verified business name.
- Ready: events and webhooks
- Your system can trigger a message by firing a named event, and receive webhooks back.
- Ready: inbox and templates
- Shared inbox, approved templates, segments and campaign reports.
- Ready: ordering and payments
- Menu, cart, payment link and kitchen display for in-house dining.
- Built with you: folio posting
- Charges from WhatsApp orders posted to the guest's folio in your PMS.
- Built with you: booking lookups
- Room and booking details available inside the chat.
What WhatsApp costs you per property
Put in your own numbers. This is an estimate from your inputs, not a promise of results.
Is Autom8 right for your company?
It comes down to whether your customers' guests expect WhatsApp, and what delivering it costs you today.
Likely a good fit if you
- Sell a PMS or hotel software to small and mid-size properties.
- Offer no WhatsApp, or rent a third-party tool and pay for it per property.
- Can send events from your software through an API or webhook.
- Want ordering and payments on WhatsApp, not only confirmations.
You may not need it yet if
- Your product is on-premise and cannot call out to anything.
- You have already built WhatsApp in-house and it works well.
- You want a PMS-native booking agent. We run the conversation layer and connect to your system.
If you already have a system that handles this well, you don't need another tool. Not sure? Tell us how you work today and we'll say honestly whether automation would change anything.
Tell us about your product.
We'll look at how your software could send events and what we'd build together, then suggest a pilot with a few of your properties.
A booking on or before 15 November 2026 locks the founding rate of ₹699 a month.
Looking for something else? See Autom8 for order operations or Autom8 for enquiry management.