Guests order dine-in, takeaway or delivery on your WhatsApp.
Guests choose dine-in, takeaway or delivery, pay in the chat, and the kitchen sees the order the moment it's paid. You also keep their number, so you can bring them back.
Runs on the official WhatsApp Business API, on your own number.
In the kitchen and at the counter
- Order confirmed by the guest
- Payment received
- Order on the kitchen display, queue number 27
- Feedback request goes to the guest
What changes at the counter and in the kitchen
Phone calls, aggregator tablets and handwritten tickets all feed the same kitchen. Here is what each step looks like instead.
| The task | Phone, counter and aggregator tablets | With Autom8 |
|---|---|---|
| Take the order | Calls, walk-ins and several aggregator tablets | Guest picks dine-in, takeaway or delivery and orders from your menu |
| Work out delivery | Guess the charge by area | Guest shares a location pin, and the distance, drive time and delivery charge are worked out |
| Get paid | Cash, UPI screenshots and cash on delivery | Guest pays from a payment link in the chat |
| Brief the kitchen | Shout it, or print a ticket | Paid orders appear on the kitchen display, with a queue number or table token |
| Bring guests back | Hope they return | Feedback request, win-back messages and a loyalty reward after the fifth order |
How an order travels
The guest never leaves WhatsApp. Everything you need sits behind it.
Guest says Hi
A greeting with your restaurant's name opens the menu. It works in several languages.
They choose how to eat
Dine-in, takeaway or home delivery, before they see the menu.
They review and pay
Items, packaging, delivery and 5% GST are listed, with a queue number or table token. Delivery asks for a location pin first.
The kitchen gets it
The paid order appears on the kitchen display, and the table flow keeps dine-in orders straight.
They come back
A feedback prompt follows. Win-back and loyalty messages bring regulars back later.
Autom8 started as WhatsApp ordering for restaurants and cloud kitchens. Several outlets of one brand each keep their own number, menu and kitchen screen, and you still see the chain from one login.
What sits behind the chat
The pieces a restaurant uses every day.
- Three ways to order
- Dine-in, takeaway and home delivery, chosen up front.
- Kitchen display and table flow
- Paid orders reach the kitchen, with a table token for dine-in.
- Delivery worked out for you
- Location pin, distance, drive time and delivery charge in the order review.
- Tokens and queue numbers
- Queue management is on by default for new restaurants.
- Win-back and loyalty
- Segments such as lapsed customers and takeaway regulars, plus automated welcome, 14-day win-back and fifth-order loyalty messages.
- Campaigns that show results
- Delivery reports per campaign, and orders and revenue attributed in the 48 hours after sending. Promo codes are included.
What aggregator commission costs you
Put in your own numbers. This is an estimate from your inputs, not a promise of results.
Is Autom8 right for your restaurant?
It comes down to how many of your orders come through commission-charging channels, and how many of those guests would order from you directly.
Likely a good fit if you
- Run a restaurant, cloud kitchen or in-house hotel dining that takes orders by phone, at the counter or through aggregators.
- Pay commission on orders from guests who already know you.
- Want your guests' phone numbers, so you can bring them back.
- Lose orders to missed calls or confused kitchen tickets.
- Run several outlets of one brand, and want each outlet on its own WhatsApp number.
You may not need it yet if
- You are dine-in only, with a few tables and no takeaway or delivery.
- Most of your orders already come direct and your process works.
- You need full restaurant billing and inventory. Autom8 handles the WhatsApp ordering side and may sit beside a POS.
If you already have a system that handles this well, you don't need another tool. Not sure? Tell us how you work today and we'll say honestly whether automation would change anything.
See it with your own menu.
Send us your menu and we'll show you the ordering journey your guests would see.
A booking on or before 15 November 2026 locks the founding rate of ₹699 a month.
Looking for something else? See Autom8 for order operations or Autom8 for enquiry management.