Privacy Policy

Autom8 Works · autom8.works · Last updated 7 October 2026

This policy covers the autom8.works website and the Autom8 product: WhatsApp ordering, packing, shipping updates, and GST billing for retail and food-product brands.

1. Who we are

Autom8 Works runs autom8.works. For a brand’s end customers, the brand decides why the data is used and Autom8 processes it to run the product. That split is set out in the Data Processing Addendum. For the brand’s own account — signup, billing, and support — Autom8 Works is the organisation you can contact.

2. What we collect

  • WhatsApp messages on the connected business number, plus delivery and read receipts from Meta.
  • Order contents, amounts, payment status, packing status, courier tracking, and the GST bill on that order.
  • Customer name, mobile number, and delivery address when the order or enquiry includes them.
  • Catalog items the brand syncs from Shopify, WooCommerce, or Autom8.
  • IndiaMART and Justdial enquiry fields those portals send to the URL the brand creates.
  • Account details for the brand: name, business contact, outlet, and the WhatsApp number.
  • Credentials the brand saves for a connection, such as a store token, a Shiprocket login, a Zoho Books link, or a webhook signing secret.
  • Payment status and references returned by Razorpay or PhonePe. We do not store full card numbers.

These marketing pages do not run a comments system. A message you send to ravi@autom8.works includes whatever you write in that email.

3. How we use it

  • To take the order in WhatsApp, show it on the packing screen, and send paid, packed, and shipped updates on the same thread.
  • To sync a catalog and write a paid WhatsApp order back to Shopify or WooCommerce when the brand has connected that store.
  • To quote and track a Shiprocket shipment, push a paid sale to Zoho Books, or prepare a Tally XML file, when the brand turns that connection on.
  • To place an IndiaMART or Justdial enquiry on the WhatsApp thread. The first WhatsApp goes out only when the brand has saved an approved Utility template for that reply.
  • To bill the Autom8 plan fee. Meta bills message charges to the brand on the brand’s own WhatsApp Business account. Autom8 does not collect those charges.
  • To post order paid, order fulfilled, and order cancelled to a webhook URL the brand chooses.

We do not sell this data.

4. Who else receives it

  • Meta, to deliver WhatsApp messages.
  • The cloud host that runs Autom8.
  • A tool the brand connects, and only the fields that connection needs: Shopify, WooCommerce, Razorpay, PhonePe, Shiprocket, Zoho Books, a Tally import file the brand downloads, or the brand’s webhook URL.
  • A public authority when the law requires it.

The brand is responsible for its own WhatsApp Business account and for complying with Meta’s Business Messaging Policy. Details of processing and breach notice are in the DPA.

5. Cookies

The product dashboard uses a session cookie so a signed-in person stays signed in. These marketing pages do not require an account.

6. How long we keep it

Account details stay until the brand asks for deletion or the account is closed. Orders, invoices, and enquiry records stay for the service period and for as long as tax or other law requires. A webhook secret or store token is removed when the brand disconnects that tool.

7. Your choices

You can ask for a copy of the personal data we hold about you, ask for a correction, or ask us to delete it, except where the law requires us to keep it. End customers should contact the brand they ordered from. The brand, and anyone else, can write to the address below.

8. Contact

Email ravi@autom8.works. Website autom8.works.