Give your merchants WhatsApp-led orders without building it.
Your software already holds their products, stock and invoices. Autom8 adds the WhatsApp conversation, payment and fulfilment updates, connected to you through webhooks.
Runs on the official WhatsApp Business API, on each merchant's own number.
In the merchant's system and yours
- Order confirmed by the customer
- Payment received
- Order on the merchant's packing screen
- Sent into your product as an order event, built with you
What you skip by plugging in
Your merchants want WhatsApp orders. Building every piece yourself is slow and takes you away from your core product.
| The task | Building it yourself | With Autom8 |
|---|---|---|
| API access and onboarding | Set up WhatsApp Business API and Meta onboarding for each merchant | Autom8 is a verified Meta Tech Provider and onboards each merchant on their own number |
| Order capture in chat | Build catalogue, cart and order review | Customer reviews and confirms the order in the chat |
| Payment | Build payment links and reconciliation | Payment link sent, and the order shows as paid |
| Fulfilment updates | Build packed, shipped and delivered messages | Updates and receipts go out on WhatsApp |
| Marketing and reminders | Build segments and campaigns | Segments, campaigns and refill reminders, with delivery reports |
How a software partnership works
Your product stays the system of record. Autom8 handles the WhatsApp side.
Tell us what your product holds
Catalogue, stock, invoices and customers, and how data leaves your system today.
Map the events that cross
New order, payment received, dispatched: we agree which events flow each way.
Pilot with a few merchants
A few of your customers go live, and we measure orders and support load.
Offer it to your base
Merchants add it as a module. Partner terms are agreed with you.
What's ready, and what we build with you
The platform is live. The parts specific to your product are built with founding partners, so we won't claim them as finished.
- Ready: ordering and payments
- Catalogue, order review, payment link, packing screen and delivery updates.
- Ready: webhooks both ways
- Your system can fire a named event to trigger a message, and receive webhooks back.
- Ready: existing integrations
- Shopify, WooCommerce, Zoho Books, Tally and a GST export.
- Ready: separate merchant data
- Each merchant's data is stored separately, with no cross-business visibility.
- Built with you: product sync
- Catalogue, stock and order sync with your software.
- Built with you: branding and billing
- White-label branding and reseller billing, agreed per partner.
Is Autom8 right for you as a partner?
It comes down to whether your merchants want WhatsApp orders, and whether your product can exchange data with Autom8.
Likely a good fit if you
- Sell order management, inventory, invoicing, ERP, CRM or store-management software to merchants.
- Hear merchants ask for WhatsApp orders.
- Can send and receive events such as new order, payment and dispatch.
- Want to add a module, not run a new product line.
You may not need it yet if
- Your product cannot exchange data with another system.
- You already have a WhatsApp commerce module that works well.
- You need a fully finished white-label with your own billing today. We're building that with founding partners.
If you already have a system that handles this well, you don't need another tool. Not sure? Tell us how you work today and we'll say honestly whether automation would change anything.
Tell us about your product.
We'll look at which events could flow between your software and Autom8, then suggest a pilot with a few of your merchants.
See the full Autom8 partner programme, or the pages for other partner types.