One thread, from the message to the box

The customer never leaves WhatsApp. Your team never copies the order into a second sheet to pack it.

Capture

They reach your number.

  • WhatsApp link and QR
  • Catalog in the chat
  • Shopify or WooCommerce catalog

Pay

They confirm and pay.

  • Cart in WhatsApp
  • Razorpay or PhonePe link
  • Paid order written back to the store

Pack

Your counter ships it.

  • Packing screen with shelf lines
  • Courier quote and tracking
  • GST bill on the order

Update

The same thread continues.

  • Paid, packed, shipped messages
  • Tracking link in the chat
  • The number stays yours

What you need from Meta

A phone number you control, a Meta Business account, and a display name Meta approves. The paid, packed, and shipped updates are utility templates. Meta has to approve them before they send. Founder onboarding for this cohort walks through that with you. Most of the wait is Meta’s review, not a second install.

Go-live

  • Connect the number and the catalog, or sync Shopify or WooCommerce
  • Add Razorpay or PhonePe, and Shiprocket if you courier
  • Submit the three utility templates and wait for Meta
  • Run one sample order on the packing screen before you tell customers

Drafts for the paid, packed, shipped, and payment-reminder messages are on the templates page. Meta still has to approve them.

WhatsApp chat: catalog reply, order #184, UPI payment, then packed and shipped updates.
The same thread, from the catalog reply to the shipping update.

Packing staff use that screen. They are not sold as extra chat seats.