1. Who We Are

Our website address is: https://autom8.works. We provide high-end technical consultancy and the Munafe platform—a multi-tenant SaaS solution for automated restaurant engagement and ordering, primarily utilizing the WhatsApp Business API and integrations with Point of Sale (POS) systems like Petpooja.

2. Meta Platform Data Usage (Munafe)

Munafe integrates with the WhatsApp Business API to facilitate communication between restaurants and their customers. We collect and process the following types of data through Meta's platform:

• Customer messages sent via WhatsApp.
• Restaurant menu data shared through WhatsApp catalogs.
• Order status and booking confirmations.
• Message delivery and read receipts.

This data is used solely to:

• Enable real-time order management and customer communication.
• Sync menu updates across platforms.
• Provide analytics to restaurant partners.
• Comply with Meta's platform policies.

We do not sell or share this data with third parties except as required for service delivery (e.g., POS integration) or as mandated by law.

3. Information We Collect

In addition to Meta platform data, we collect information necessary for service delivery:

• User-Provided Data: If you leave a comment on our site, we collect the data shown in the comments form, your IP address, and browser user agent string.
• Business Information: For our consultancy and SaaS clients, we collect names, business contact details, and restaurant locations.
• Authentication Data: We securely store OAuth tokens and API keys required to bridge your accounts, such as Meta, POS systems, or backend databases.

4. Media & Cookies

• Media: If you upload images to our platform, please avoid including embedded location data (EXIF GPS).
• Comments & Login: We use temporary and session cookies to check browser compatibility and maintain your login and display preferences.

5. How We Use & Share Your Data

We use your information strictly to:

• Facilitate Automation: Sync menus and automate workflows via WhatsApp.
• Bridge Service Data: Act as a secure pipeline between your WhatsApp Business account and your POS or database.
• Service Delivery: Data is shared with third-party providers (such as cloud hosting) only when essential for service delivery.

6. Data Processing for Munafe

When using the Munafe platform, Autom8 Works acts as a Data Processor. Users of Munafe are responsible for ensuring their use of the WhatsApp Business API complies with Meta’s Business Messaging Policy.

7. Data Retention & Security

• Retention: Profile information for registered users is stored until account deletion. Transactional data processed through Munafe is retained according to your service agreement or POS requirements.
• Encryption: All data in transit between integrated services is protected using industry-standard encryption protocols.

8. Your Rights Over Your Data

You can request an exported file of the personal data we hold about you or request that we erase your personal data, excluding any data we are legally obligated to retain.

9. Contact Us

For questions regarding this policy or to exercise your data rights, please contact us at:

Email: autom8.works@gmail.com
Website: autom8.works